Refund Policy
Revised
25 April 2026
Version
1.0.1
Status
Active
"If you are not satisfied with a purchase, we offer a fair and transparent refund policy."
Purpose
UniDrills provides high-quality learning programmes for academic and career excellence.
1.
Eligibility for Refund
1.1
Refund requests are eligible only when all of the following conditions are met:
- •The request is submitted within 24 hours of purchase.
- •Less than 5% of the programme content has been accessed.
- •The accessible content is found to not meet stated academic or technical standards.
1.2
Access includes opening lessons, watching videos, or engaging with assessments.
2.
Non-Refundable Situations
2.1
Refund requests made after 24 hours of purchase or over 5% of the programme content has been accessed.
2.2
Learning programmes and content with a defined limited access period (e.g., test preparation access for a few days).
2.3
Learning programmes and content purchased under promotional discounts or part payments, unless stated otherwise.
3.
How to Request a Refund
3.1
Send an email to support@unidrills.com with your purchase details.
3.2
Include the reason for your refund request.
3.3
We will respond within 3 to 5 business days with a decision or further questions.
4.
Refund Processing
4.1
If your refund is approved, the payment will be reversed through your original payment channel within 5 to 10 business days. We may deduct processing fees depending on the payment platform used.
5.
Assistance
5.1
For further assistance, contact us at support@unidrills.com.